3CX V15 – Update 5 3CX Linux Final, More Admin Time Savings

Update 5 brings the final release of 3CX for Linux which now has complete feature parity with the Windows version. We’ve also added further automation of the day to day management of 3CX as well as made it easier to host 3CX on leading cloud providers.

Auto Updates / Backups / Restores

A host of management tasks can now be done completely automatically or with just a few clicks:

Backups can now be automatically taken and copied to a Google Drive account.
Automatically restores backups to another instance if you have failover configured (Requires PRO or ENT).
Failover is much easier to configure.
Operating System Security updates are installed automatically (in case of Debian for 3CX).
Installs 3CX field tested product updates automatically.
New, tested phone firmwares are automatically downloaded for easy one click network wide installation (automatic alerts if phones have outdated firmware).
A Labs feature allows you to test upcoming updates that have been released in beta.
Digital receptionists can be configured as a Wake-Up Call Service extension.
Other improvements:

Easy configuration of a Gmail or Office 365 account for notification emails sent by the PBX.
DID source identification has been improved reducing DID configuration.
Windows and Mac clients are now bundled with the main install.
Chat messages are now automatically pushed to iOS and Android clients.
Known issues:

Users upgrading from V14 with custom welcome email templates will loose these changes on restore.
Changes were made to the inbuilt Snom and Yealink templates. Users with custom templates need to update their templates
When using Google drive as a backup location you might encounter this exception “Google.GoogleApiException: Google.Apis.Requests.RequestError Insufficient permissions for the specified parent. [403]”. Share the folder and set access to “is owner” or “can organize, add and edit”
Linux version does not include ODBC and LDAP. We have no plans to add these for the time being.
Reports on Linux cannot be saved in PDF format. We will be adding this feature in the next update. In the meantime use HTML format.
Download links & Documentation


Sonema Chooses 3CX’s Modern PBX & Simplifies Telephony Needs

LONDON, UK, 17 FEBRUARY 2017 – 3CX, developer of the next-generation software-based Unified Communications solution, announces that Monaco-based VSAT provider, Sonema, has completed a successful deployment of its IP PBX solution at its French teleports. With 30 years of expertise, Sonema has grown to become one of the world’s leading VSAT providers and turned to 3CX to help keep up with the demand of its technical support centers.

Sonema currently has a staff of 70 and upholds an excellent service thanks to the 24/7 support it provides to clients around the world. The company was in need of a more modern PBX with enhanced Unified Communications features, that was easy to maintain and operate, could cope with the demands of the growing business, and be deployed with minimum interference during installation.

The VSAT provider was able to deploy 3CX and be up and running in just a few hours with no down-time. In addition to the pain-free experience that Sonema had in the installation and introduction of 3CX to employees, the company is now benefiting from lower telephony costs, a result that was noticed right away.

Sonema has highlighted that 3CX has lived up to its promise.

“We have found that this product corresponds to our expectations. Namely, the simplicity of installation, functionalities, there is practically no hardware maintenance—and of course the cost saved on the system installation.”
Read the full case study to find out more about Sonema and the benefits that they are seeing with 3CX.

About 3CX (www.3cx.com)

3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility.

With integrated WebRTC web conferencing, softphones for Mac and Windows and smartphone clients for Android, iOS and Windows phones, 3CX offers companies a complete Unified Communications package out of the box.

50,000 customers worldwide use 3CX including Boeing, McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, Hong Kong, South Africa, Russia and Australia. Visit 3CX on Facebook, Twitter and on Google+.

Bigpipe HG659 VoIP Settings

We are getting lots of calls for how to setup the HG659 with our VoIP services.  Luckily this is easy.

Under Telephony make sure the Registrar, Proxy and domain are all set as sip.kiwivoip.co.nz, tick “Use Outbound” and put in sip.kiwivoip.co.nz, Click Save, Next click below on Voip Number and enter your details.  For example enter sip number and user name as 093778647 (your number) and then for the password use your account password.  Save this.  Next associate the number with the line.

Now the important thing most people forget is to tell the modem to use VoIP.  This is under Internet and you need to edit the connect type and make sure voice is ticked


Click save and you should be up and running.



Kiwi VoIP is now a proud 3CX Platinum Partner

As New Zealands oldest 3CX partner we have been working hard to become a Platinum Partner. 

3CX is an award-winning IP phone system used by many top companies worldwide such as: Ray White, Unichem Pharmacies, Boeing, Hugo Boss, City of Vienna, McDonalds, Wilson Sports, Harley Davidson, and MIT. 3CX phone systems can be deployed on-site like a tradition PBX complete with IP phones and landlines as well as the ability to support remote and home workers with ease. The 3CX system can also be cloud-hosted which removes the on-premise expense of installing a phone system and making the system more resilient to disasters and local power issues.

Kiwi VoIP specializes in cloud-hosted PBX’s as well as on-premise and hybrid solutions giving our customers the flexibility they need to solve any deployment scenario. Our technicians and engineers are 3CX advanced certified and we have a close working relationship with the 3CX team so we can completely support our valued clients.


General Questions

General Questions

Q. What is a kiwivoip 028 number?
A. A kiwivoip 028 number functions like a mobile phone number. It costs the same rate to call it no matter where you are in New Zealand. However, calling an 028 number from another kiwivoip phone will be free of charge – since all kiwivoip plans allow ‘Unlimited kiwivoip calling’. The cost of calling an 028 number from a non-kiwivoip phone will depend on your telephone operator – but the rate should be equivalent to another NZ mobile (or count towards your minute bundle if calling in from a mobile phone)
Q. Can I bring my current phone number to kiwivoip?
A. Yes. Please see our Porting Guide for more information
Q. What is a kiwivoip local number?
A. A kiwivoip local number is tied to a local region within New Zealand. Callers within that local region can call your number for free.
Q. Do I get a voicemail box with every kiwivoip phone line?
A. Yes – every kiwivoip phone line has its own voicemail box
Q. Does every kiwivoip line have its own set of features?
A. Yes – each kiwivoip phone and fax line has a separately configurable set of phone or fax features.
Q. How many phone numbers can I have with kiwivoip?
A. This is dependent on the plan you choose.
Q. Can I make calls to 0900 numbers?
A. No, calls to 0900 numbers are not currently available
Q. Can I make 111 calls on kiwivoip?
A. kiwivoip do not support emergency calling. However if you do make a 111 call it will connect if possible. The operator will not know your physical location so you will need to provide this information to them.

Q. How many simultaneous calls can I make through kiwivoip?
A. This depends on which plan you are signed up on. The personal plans page lists the amount of concurrent calls that are available on the personal plans. If more than one person will be making calls at the same time on your kiwivoip account then you should consider the Business Plans the number of concurrent calls available on these plans can be seen on the business plans page. If you add additional local (non-028) numbers onto your account then you will get 1 additional concurrent call for each additional number that you add to your account. If you require more simultaneous calls on your account then contact support@www.auvoip.com.au and you can purchase additional simultaneous call blocks of 5 to increase the number of calls that can be made on your account.
Q. How much data will my calls use?
A. This will depend on the codec you use for your calls. We’ve put together some examples using the most commonly used kiwivoip codecs to give you an idea. One thing you need to keep in mind is that calls use data is both directions so you will need to consider both download and upload usage.
With a G.729 call you should allow at least 240 KB (kilobytes) in each direction per minute of call, or 28.8 MB (Megabytes) per hour in total. This translates to around 170 hours of calls on a 5 GB (Gigabyte) data plan.
With a G.711 call you should allow around 660 KB (kilobytes) in each direction per minute of call, or 79.2 MB (Megabytes) per hour in total. This translates to 63 hours of calls on a 5 GB (Gigabyte) data plan.
Please note that figures are estimates of the data requirements used for a call using a specified code. Actual requirements can change based on phone usage patterns and your connection type to the internet. DSL plans for example may include additional overheads and usage applied by your service provider. These calculations should only be used as a guide and we take no responsibility for the amount of actual bandwidth used.
Q. Can I run my home alarm or sky digital across kiwivoip?
A. kiwivoip do not currently provide support for home alarms or services such as sky digital and St John Alarms
Q. Will my kiwivoip service work if there is a power cut?
A. Your kiwivoip service requires power to work – your broadband modem and PC will not function without it. However you can use the kiwivoip Remote Access services if you have no power at your current location.

Q. Can I use my existing phone with kiwivoip?
A. You can use your existing analogue phone if you install an ATA to connect it to your broadband service. You can also use it with any of the Remote Access services.
Q. How do I get access to kiwivoip’s GPL licensed source code?
A. kiwivoipphone is distributed under the GPL (GNU Public License) as the code is derived directly from the OpenWengo Project. If you wish to receive a copy of kiwivoip’s modified OpenWengo source code please contact support@www.auvoip.com.au and we will provide a link to the source.
Q. How do I publish my kiwivoip number in the NZ White Pages?
A. You will need to create a support ticket in the portal.kiwivoip.co.nz web portal. In the ticket please provide the following listing information:
One Address
One Phone number
Q. How do I contact kiwivoip for information or support?
The preferred method of contacting kiwivoip for support is via a support ticket, since we can keep historical information about each customer on our systems. If you are not currently a customer please send your queries to support@www.auvoip.com.au. You can also call us on 09 377-8647. If you cannot get through to a team member then please leave a message with our answering service and we will return your call.

Yealink Auto Provisioning for Kiwi VoIP and 2talk

Kiwi VoIP is making public the Auto Provisioning files for the Yealink phones.  We have two sets.  One for connections to Kiwi VoIP’s own sip servers and the other one is for 2talk.  Included in these files is the dial now rules as well.

Kiwi VoIP





Here is how to use them,

  • Click the OK button to find out what the IP address of the phone is
  • ok
  • Enter the address into your browser (Internet Explorer, Google Chrome, Firefox)
  • login
  • Default username and password is admin / admin and click confirm
  • Click on Settings
  • settings
  • Click on Auto Provision
  • Autoprovision
  • Enter the details for either Kiwi VoIP or 2talk into the Server URL
  • serverurl
  • Click on Confirm and then click Autoprovision Now and OK.  This will bring in all the default settings for either Kiwi VoIP or 2talk.
  • From here you just have to enter your account details into the account screen. Enjoy

How to Select a Hosted VoIP Solution for Your Business


Selecting the right voice over IP (Voip) answer for your little business (SB) is vital for guaranteeing that you are not paying for administrations you needn’t bother with and are getting helpful peculiarities that help you interface with your clients. The two fundamental sorts of Voip administration are essential facilitated and oversaw. You can buy the gear and essential administration at little cost, however fundamental Voip benefits regularly don’t accompany numerous peculiarities. Your administration supplier handles an oversaw Voip administration, which incorporates a lot of people a bigger number of peculiarities than fundamental administration. This review gives knowledge into both administration sorts.

The VoIP Market

Inside the following two years, the Voip business sector is anticipated to surpass $375 billion due to the advances in cloud innovation in both fundamental and oversaw Voip frameworks. Voip fittings does not require the same number of physical updates as it did in the early phases of Voip. Programming overhauls can be pushed to include new gimmicks without obliging fittings changes. Voip is well on the way to yield a more noteworthy telephony decision over customary open exchanged phone organizes regardless of which administration you pick.

Essential VoIP Service

Essential Voip administration accompanies all the same gimmicks as conventional simple telephone administration. You get a dial tone, some fundamental equipment, and a standard list of capabilities that differs little between administration suppliers. These gimmicks for the most part incorporate call administration, auto-specialist, checking, meeting calling, voicemail, reporting, security, call paging, and catalogs.

Call administration handles both approaching and friendly calls through call holding, call holding up, call pick-up, call recording, pace dial, and different peculiarities. Auto-specialist is a decent peculiarity in light of the fact that it consequently runs calls (through computerized voice menus) to an augmentation in your system without the requirement for a secretary.

Fundamental Voip administration is likewise accessible at no expense through administrations, for example, Microsoft Skype, which permits you to make a record for your machine or a cell phone application. Skype offers feature talk, calling, and texting. Despite the fact that this administration is free, it may not give the best answer for your SB. Skype does not offer large portions of the fundamental peculiarities said above, yet its an extraordinary arrangement if you’re utilizing it for calling.

Overseen VoIP Service

Overseen Voip administration bundles are intended to spare you cash yet offer extension capacities. Overseen Voip incorporates all the gimmicks of essential Voip with extra praiseworthy peculiarities intended to upgrade your correspondences effectiveness. Overseen administration does not require in-house telephony or IT masters on the grounds that your administration supplier oversees it for you.

Progressed peculiarities accessible through oversaw Voip incorporate contact focus; portability; progressed informing, voice, and security; equipment, programming, and reporting combination; multisite administration; and framework organization. Multisite administration permits you to extend your business without the bother of changing your telephony foundation, giving augmentation records to numerous areas. Portability permits your representatives to stay associated with the workplace while voyaging or at offsite areas through administrations, for example, discover me/tail me and augmentation anyplace, which permit a cell to turn into a different expansion while even now interfacing guests specifically to that worker. Contingent upon your business objectives, current telephony framework, and plan, an oversaw Voip administration may be the right choice.

How a Mobile VoIP Client Can Benefit Businesses of All Sizes

Small, medium and large businesses may not have much in common, but one thread that currently runs through companies of all sizes is an increase in mobile working. Whether you own a startup and are frequently meeting with venture capitalists to seek funding, or you travel the world to make sales for a large corporation, staying in touch with clients and colleagues has never been more important.

For the increasing number of businesses using IP-PBX, a top-shelf mobile VoIP client can be extremely beneficial. These solutions allow employees to take their extensions with them so that any call that comes into that employee’s office line automatically rings on a mobile phone. These portable extensions allow employees to stop giving out their mobile numbers without fear of missing important calls.

Best-in-class IP-PBX vendors offer clients for both Android and VoIP, meaning employees won’t have to get rid of a phone they love to reap the benefits of enhanced business mobility. These providers also offer calling over 3G or Wi-Fi, which makes communications reliable from almost anywhere. Additionally, calls between colleagues on the same system are free, even if they are placed or received from a mobile phone—a particularly attractive benefit for smaller businesses with fewer resources.  Best-in-breed clients also offer features like:

  • Email that can be configured remotely
  • Easy conference calling from mobile phones
  • The ability to post status to “available,” “away” and “out of office” from a smartphone
  • PUSH notifications that help conserve mobile battery life
  • The ability to see presence of colleagues from a mobile screen

Whether your company employs five, 50 or 500 people, flexible, reliable mobile communications are critical in today’s business world. The question is: How mobile is your business?