Our first Major sale in CHCH has just taken place.

Congrats to Tom and his team for coming on board with Kiwi VoIP.  We are glad you liked our pricing and what we had to offer.  Here is an extract from Tom’s Email to us

“Thank you Nick to your very professional team and the way you have completed the install this week.  Not only have you exceeded our expectations, but it has been a pleasure to work with your staff”

If you or your business is looking for PBX systems or phones we are the company to call 0800 NZ VoIP

Siemens Gigaset IP Products are HERE

Today Kiwi VoIP picked up all the stock NZ has for the A580IP, A58H and E49H.  Limited stock get in quick.  Nothing more for 6 weeks.  Dealers and Resellers contact your account manager quick!!!.


New Siemens Products on the way C610 and DX800A available soon

Talking with Siemens today and they have told us about the new products on the way.  Here are the details;

DX800A all in one

Enjoy ultimate talentGigaset DX800A all in one

  • Multiline desktop phone: fixed, IP and ISDN line1
  • Large TFT colour display and exceptional HD sound
  • Up to 4 parallel calls2 and multiple handsets – up to 6
  • Three answering machines – ideal for SOHOs

The high-end hybrid desktop phone for VoIP and ISDN or fixed line calling.

The Gigaset DX800A all in one is the professional multiline desktop phone for small offices and home offices. From its comfortably modern design to its large 3.5 TFT colour display, this corded phone has executive chic and the business-like functionality to match. Being a hybrid phone means the Gigaset DX800A all in one is truly flexible and can be configured to either IP with ISDN, or IP with fixed line. Because it’s a multiline phone it can support up to 4 parallel calls and expand with multiple handsets – up to 6 in total. Managing contacts is easy with up to 1.000 vCard entries. You can synchronise with your PC to access Outlook contacts3 and locate details easily with auto look-up4. The Gigaset DX800A all in one has best-in-class hands-free for wired or wireless hands-free talking. And what’s more, every single conversation is heard in exceptional High Definition sound quality. With its range of energy-saving features and radiation-free mode, this telephone is better for the environment. And thanks to three integrated answering machines with a combined recording time of up to 55 minutes, the Gigaset DX800A all in one is equipped to support small businesses.

With its executive features, VoIP with ISDN or fixed line and large colour display, the Gigaset DX800A all in one is ideal for small offices and home offices. This multiline desktop phone is capable of meeting the daily demands of up to four professionals.

DX800A all in oneThe future is calling.
Because the Gigaset DX800A all in one is a hybrid desktop phone, it is a completely flexible Next Generation-ready solution and a real investment for the future. When you configure this telephone you choose between VoIP and regular fixed line or VoIP and ISDN, based on the needs of your small office or home office. And as the needs of the future change, the Gigaset DX800A all-in-one can be reconfigured as required. Being a multiline telephone means it supports up to 4 calls in parallel2; ideal for busy environments and if you ever need to expand your horizons with multiple handsets the Gigaset DX800A all-in-one supports up to 6.

Professional SOHO solution.
The Gigaset DX800A all in one manages your contacts professionally. As well as providing an address book for up to 1.000 vCards, this valuable multiline desktop phone links to your Outlook contacts3. When someone in your small office or home office needs to locate the details of other businesses, the Gigaset DX800A all in one saves time with access to an online net directory and Yellow Pages search. With auto look-up4 it’s even easier to find the details needed. The online benefits of this hybrid desktop phone do not end there; get useful Gigaset info services direct to your large colour display – RSS news feeds, a weather forecast and more. Also receive email notification, showing details of the sender, subject, time and date. And with Link2Mobile Bluetooth® technology you can make and receive mobile calls from the comfort of the Gigaset DX800A all in one, whenever it suits you.

Answering machineGet the message.
The three separate answering machines of the Gigaset DX800A all in one, with a combined recording time of up to 55 minutes, mean your associates will never be cut short, even when leaving detailed messages. This dependable multiline desktop phone does all it can to let you know when new messages are waiting, from notification on the large TFT colour display to sending an SMS4. And for the convenience of everyone that uses your small office or home office, the answering machines of the Gigaset DX800A all in one can even record calls.

Environmental efficiency.
green home logoThe Gigaset DX800A all in one has an energy-saving power supply, meaning it consumes less electricity5 saving you money and helping the environment. For further energy savings, a time controlled night mode switches off the display when not in use. When no cordless handsets are registered to the base station the DECT power is switched off completely. When handsets are registered, the transmitting power to the base station is variably reduced depending on their distance apart. You can also reduce the transmitting power by 80%6 by selecting the ECO Mode. Furthermore, radiation-free7 ECO Mode Plus turns off the transmitting power when the handset is in standby. Rely on the Gigaset DX800A all in one for professional energy-efficiency.

With its smart design, HD sound and flexible configuration – VoIP with ISDN or fixed line – the Gigaset DX800A all in one is a real investment for the future and the savvy choice for your professional small office or home office.

C610 IP

Gigaset C610 IP

Smart communication

  • VoIP and landline phone for up to 3 parallel calls
  • HD sound (HDSP) for VoIP calls1
  • Access to your Email, Facebook®, Twitter®, and eBay® accounts
  • energy-saving2 ECO DECT

The internet and landline phone that brings communication to new heights with online features, parallel calls, and exceptional sound.

On the Gigaset C610 IP, you enjoy the advantages of choosing either internet or landline calls to suit your needs. Up to 3 online or landline calls can be made in parallel, giving you great talking flexibility. All VoIP calls reach you in exceptional HD sound with HDSP™1 technology. Thanks to the internet connection, you can also access online information via the Gigaset C610 IP. And energy-saving2 ECO DECT technology makes this state-of-the-art internet phone an environmentally friendly choice in telephony. If you are looking for an elegant internet and landline phone, the Gigaset C610 IP is your solution.

The benefits of VoIP
The ability to make up to 3 parallel calls via the internet or landline makes the Gigaset C610 IP a truly exceptional communication solution. You can switch between internet and landline calls with ease. All internet calls are delivered in HDSP™¹ for exceptional HD sound – even when you talk in hands-free mode. Another major benefit of VoIP calling: telephone for free, worldwide, when you call other Gigaset VoIP phones via Gigaset.net1. These VoIP bonuses and more on the Gigaset C610 IP bring your calling to a new level.

Smart online convenienceSmart online convenience
With the Gigaset C610 IP, you enjoy many intelligent online tools that truly bring telephony to a new level. An entire spectrum of online information are at your fingertips: news, weather, and horoscope are updated daily, and you can consult the translator, biorhythm checker, encyclopedia, unit converter in just a few button clicks. And if you own an account on eBay® , Facebook® or Twitter®, you can get instant notifications in your bids, friends and tweets®. The email viewer lets you check the latest status of your inbox without having to turn on your PC. Use the Gigaset C610 IP’s online phonebook to look up people and businesses (white and yellow pages)1.

more informations
User-friendly extras
Designed with an elegant look and for intuitive use, the Gigaset C610 IP provides state-of-the-art materials and features. Its large, high-resolution colour display makes reading and navigating the handset’s menu completely trouble-free and easy on your eyes. The address book holds up to 150 entries with VIP groups, so you can keep your favourite contacts and contacts groups within quick reach on the Gigaset C610 IP.

ECO DECT: Pure energy savings and radiation-free3ECO DECT
The energy-saving2 power supply of the Gigaset C610 IP consumes less electricity, so it’s kinder to the environment, and kinder to your wallet. Like all Gigaset cordless phones, it variably reduces the transmitting power from the handset to base station depending on their distance apart. You can also reduce the transmitting power of the Gigaset C610 IP’s base station by 80%4 simply by selecting the ECO Mode. Furthermore, radiation-free3 ECO Mode Plus turns off the transmitting power when the phone is in standby.

The Gigaset C610 IP is the VoIP and landline phone for smart communication with online conveniences and parallel calls.


Kiwi VoIP open’s Christchurch Branch

We are proud to announce the opening of our CHCH branch.  Its been a long time coming and with the rebuild of CHCH we thought lets get it done.

If you would like to contact the CHCH branch please call 0800 NZ VOIP or email chch@www.auvoip.com.au

What to look for when buying a router for use with 3CX Phone System


Purchasing a router may sound like a pretty simple task. This however can become somewhat challenging when VOIP comes into play.

There a couple of core functions that your choice of router needs to perform so as to simplify your configuration for use with 3CX.


Required FunctionalityPort Forwarding – The device must be able to handle port forwarding from WAN to LAN without changing the port numbers.

Outbound Traffic Control – The PBX must be able to send outbound packets to ANY external location.

Static Port forwarding – As inbound traffic reaches the router, the port forwarding rule functionality must have the ability to forward packets as follows;

Traffic reaching WAN on Send Traffic to Scope
TCP on port 5000 LAN IP of PBX on port 5000 Remote HTTP
UDP&TCP on port 5060 LAN IP of PBX on port 5060 SIP
TCP on port 5061 LAN IP of PBX on port 5061 Secure SIP
UDP&TCP on port 5090 LAN IP of PBX on port 5090 3CX Tunnel
UDP on ports             9000-9049 LAN IP of PBX on ports             9000-9049 RTP Streams
UDP on ports 10000-10009 LAN IP of PBX on ports 10000-10049 T38 Streams


Application Layer Gateway – An ALG or SIP ALG is also a common function on routers. However, such functionality is not always implemented in the same way across different brands and models. A SIP ALG will in any case modify the inbound and outbound traffic and will in MOST cases break the SIP exchange. We therefore STRONGLY recommend that you look for a device without a SIP ALG, or one that allows you to fully disable such functionality. Note that even though most devices provide an interface control to disable the SIP ALG functionality, the functionality sometimes still runs in the background.

IP based restrictions – For a proper and secure implementation, you should use a device that can allow or disallow traffic from specific IP addresses or ranges. This will allow you to stop unwanted traffic from reaching your PBX and block these unwanted connections at the WAN side of the router.

Optional Functionality

QOS Tagging – If the device has QOS functionality this will allow you to tag VoIP traffic to manage bandwidth utilization and ensure voice quality remains unaffected by other bandwidth intensive applications.

Links to known working routers

The following are links to guides for some routers known to work with 3CX. It is important to note that different hardware / firmware versions of the devices may generate different results. Please do not consider this an official list – lab testing and a familiarity with the device remains a pre-requisite.

Sonicwall – http://www.3cx.com/blog/voip-howto/sonicwall-firewall-configuration/

Draytek – http://www.3cx.com/blog/voip-howto/draytek-firewall-voip/

Linksys – http://www.3cx.com/blog/voip-howto/linksys-router-configuration/

Unified Communications Finally Unified with New 3CX Phone System v10

New 3CX MyPhone User Portal makes Unified Communications Features Understandable to the Average Business User

London, May 11 2011 – 3CX, international telecommunications developer, today announced the availability of 3CX Phone System version 10. This new release includes a new user-friendly web-based app, 3CX MyPhone. Other PBX’s that include unified communications do not make features such as conferencing easily accessible for the end user. The new 3CX MyPhone portal makes it easier for users to take advantage of advanced unified communications and VoIP features by bringing conferencing, presence, transferring of calls and other rich features together in one easy to use application.

“3CX has raised the bar in the unified communications market by providing a new, easy to use, lightweight user portal that makes it much easier for users to take advantage of unified communications, whilst at the same time making life easier for administrators” said Nick Galea, 3CX CEO

New Advanced User Portal – 3CX MyPhone

The new user portal – 3CX MyPhone – is web-based, but leverages Silverlight to provide a rich –“desktop like” user-friendly experience. With 3CX MyPhone, users can easily manage their extension from their netbook or desktop and avoid having to use a cryptic phone interface. 3CX MyPhone works in tandem with softphones, IP phones and even iPhone and Android smartphones, retaining flexibility for users to choose what phone device best suits them.

3CX MyPhone Allows Users to:

  • See status/presence of other users
  • Launch calls from a web page, outlook or phonebook
  • Transfer calls to other users.
  • Divert calls to voice mail
  • Monitor queue calls (if they have the rights to)
  • See missed / inbound / outbound calls
  • Create and manage conference calls
  • Configure call forwarding options when away/out of the office

3CX Phone System v10 includes the Unified Communications powerhouse, 3CX MyPhone

More Manageability and Security Features

Version 10 has also gained enhanced management and security features. Administrators have finer control over blacklisting of clients trying to register against the server. It is possible to automatically block outbound calls during night time or when the office is closed, as well as block outbound calls to countries or continents to which a company never makes calls. 3CX server event notifications were expanded, and administrators can now be notified by e-mail of critical system events such as a losing connection to a remote office or SIP trunk.

Improved PBX Performance

3CX Phone System v10 is the only native SIP PBX for Windows. This focus on Windows allows us to optimize our code for the platform. 3CX Phone System v10 performance was improved, whilst significantly reducing memory and processor usage. 3CX Phone System can run virtualized or alongside other server applications – thus not requiring a dedicated server!

Improved IP Phone & Smartphone Integration

3CX Phone System is SIP standard based and integrates with a range of popular SIP phones. In 3CX v10 integration was further beefed up with seamless support for PnP deployment of IP Phones, softphones and smartphones. Administrators just plug in an IP Phone or ask the user to install the 3CX smartphone app on their smartphone (via the Appstore/Android Market). The new clients will be visible in the management console and allow the administrator to push out the settings automatically.

Improved IP Phone Management

3CX Phone System has gone further in easing the life of the network administrator. IP Phones can now be managed end to end from the 3CX Management Console.  Vendor Independent! IP phone firmware versions can be checked and upgraded remotely – either one by one or in batch mode. This significantly reduces administration time and increases control for the administrators.

Improve Customer Service

3CX Phone System can now match caller IDs to customer names, and show these in 3CX MyPhone or even on the IP Phone. Employees will be able to answer the phone knowing the customer’s name and significantly increase customer service.

What’s new in 3CX Phone System V10?

All Versions

  • Easier to use 3CX MyPhone that incorporates 3CX Assistant
  • 3CX MyPhone is now Silverlight based, incorporating the old assistant and is therefore much easier to deploy
  • 3CX MyPhone now also supported on Macs
  • Notification to Windows Event log, 3CX Event Log and optionally by e-mail on key events (show Event log)
  • Ability to blacklist IPs
  • Ability to block extensions being registered from outside the network
  • You can configure that particular extensions can not be used outside of the local network
  • Ability to limit extensions registering externally to use tunnel (which provides additional layer of security via password)
  • Ability to record prompts via the phone  – simply click on prompt, enter extension name and record prompt
  • Reduced memory footprint and elimination of extra service
  • Class of Service – Specify extension group in outbound rules to easily create Class of Service rules
  • Themes support in 3CX MyPhone / 3CX Assistant

3CX Phone System Version 10 FeaturesSmall Business, Pro and Enterprise Editions

  • Improved conferencing page in 3CX MyPhone allows for easier setup of conference calls
  • Queue tab in 3CX MyPhone which gives an overview of the status of queues
  • Improved BLF page – now allows provisioning of Speed dials, custom codes
  • Complete G722 support (Requires G722 capable phone)
  • Server will query phone book to match Caller IDS to a specific name

3CX has also created the What’s New in 3CX Phone System v10 video which discusses the latest features which can boost your company’s sales and increase productivity. This video, along with all other 3CX videos can be viewed on the 3CX Channel on YouTube.

Manually Configuring a Snom 300, 320, 360, 370, 820, 821, 870 IP Phone for 3CX Phone System

Manually Configuring a Snom 300, 320, 360, 370, 820, 821, 870  IP Phone for 3CX Phone System

This guide has been tested for Snom 300,320,360,370, 820, 821, 870 with firmware version 8.4.18. Be aware that different firmware revisions may have different web interface formats and functionality.

There is a known issue with using SNOM Phones as external extensions about which we are in discussions with SNOM to find a resolution. If you need to use a SNOM Phone as an external extension, you will need to implement the 3CX SIP Proxy Manager on a PC in the remote location.

The preferred method to configure a Snom Phone is via Provisioning. You can however follow this guide to manually configure your phone.

Configuring the Phone to Register with 3CX PhoneSystem

  1. Start up the phone and identify its IP Address by pressing the “Help” or “7” button. For this example we will assume the IP Address of the phone is, and IP Address of the 3CX PhoneSystem machine is
  2. Point your browser to the web interface of the phone:
  3. We now need to set the phone to register with 3CX PhoneSystem. Go to the “Setup -> Identity 1” page, and in the “Login” tab:
    a. Set the “Identity Active” field to “on”
    b. Set the “Displayname” field to the name you want to appear on the Phone display
    c. Set the “Account” field to the extension number you want to associate with this phone
    d. Set the “Password” field to the extension’s Authentication Password
    e. Set the “Registrar” field to the IP Address of the 3CX PhoneSystem machine – in this example, (If you would like to specify the FQDN of  the 3CX PhoneSystem machine instead of the IP Address, please review this FAQ first)
    f. Set the “Authentication Name” field to the extension’s Authentication ID
    g. Set the “Mailbox” field to your system’s Special Voice Mail Extension Number. (In a 3-digit     installation, the default is “999” – you can check the correct value from the
    h. “Settings -> General” page in the 3CX Management Console)
  4. Next, we need to adjust the audio parameters. Click on the “RTP” tab and set the “RTP Encryption” field to “off”
  5. Click the “Save” button, and then click the “Reboot” button that appears at the top of the page. Your phone will restart. After rebooting, the phone will retrieve its configuration files and register with the 3CX Phone System. This can be verified via the “Extension Status” page of the 3CX Management Console.

Configuring the BLF Keys (Including the Optional Snom Expansion Module)

You can also manually configure the Snom phone’s Function Keys (including the Expansion Module) to monitor the status of other extensions on the system.

  1. Go to “Setup -> Function Keys”
  2. For each button on the extension module, configure an extension to be monitored by setting in the “P1” row (for example):
    a. The first field to “Active”
    b. The second field to “BLF”
    c. The third field to:
    <sip:xxx@yyy.yyy.yyy.yyy;user=phone> |*20*
    …where xxx is the extension number to be monitored, and yyy is the IP Address of the 3CX PhoneSystem machine. So if we want a key to monitor the status of extension number 120, and the IP Address of the 3CX PhoneSystem machine is, you should set it to:
    <sip:120@;user=phone> |*20*
    Note that the “*20*” is the call pickup code. You can check the correct value from the “Dial Codes” tab in the “Settings -> Advanced” page
  3. Click the “Save” button at the bottom of the page, and then click the “Reboot” button that appears at the top of the page. Your phone will restart. After rebooting, the phone will register with the 3CX Phone System with the monitoring settings enabled.

Another 3CX Job well done

“After I discovered 3CX I can’t really understand why people keep on spending so much money on their ‘old fashioned’ closed telecommunications systems.”
Piotr Rowinski, IT manager, GUSS-EX Ltd.

A job well done at Euponix

“3CX has done to our PBX what VMware did for our servers. Virtual, more manageable and since there is a lot less hardware involved a lot more reliable.”
Andor Iszak, Director of Information Technology, Euphonix